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I've received a payment reminder, but I've already paid. What should I do?
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I've received a payment reminder, but I've already paid. What should I do?
Due to the volume of transactions (card, PayPal, EFT, cheques etc.) it usually takes us a couple of days to settle incoming payments. If the payment reminder coincides with a payment you've made in the last couple of days then please ignore this and accept our apologies.
Quite a number of bank transfer payments that we receive are difficult to trace to a particular client. If you've paid by bank transfer some time ago but received a recent payment reminder then we'd be grateful if you could furnish the following information so we can reconcile the payment.
- The invoice number(s) payment was made against
- The exact amount of your payment
- The account number that payment was transferred
to
- The account number
from
which payment was made
Alternatively please send us a digital copy of the payment (to
info@123-3d.co.uk
) and we will endeavour to reconcile the payment immediately.
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